MRC’s diverse and distinguished Leadership Team brings decades of expertise and unbridled passion to the management of our company. Our Leadership and Management Teams reflect the depth and breadth of industry experience that guides MRC’s future-forward, long-term strategy. These individuals facilitate the growth of every facet of our services. With a strategic focus on tailoring financial and operational processes, MRC’s Leadership Team consistently delivers innovative and responsive solutions to our employees and clients.

Gretchen Watson

CEO

Gretchen Watson

Gretchen Watson is Chairman of the Board of Directors at MRC. Here, she serves as a strategic advisor to legal teams and healthcare administrators seeking to establish and support best practices and cost-effective strategies during legal discovery and third-party audit processes.

Over the course of her career, Ms. Watson has held executive leadership and management roles. She has been responsible for Nurse Review & Analysis, Record Retrieval and Health Information Management Services in support of global, complex litigation. Her experience provides critical services and expertise for the majority of the largest mass tort litigations on record includes demonstrated skills in the areas of litigation readiness and cost control, operations, and legal record holds.

Ms. Watson attended Baylor University, received her BSN from The University of Texas Nursing School and is licensed to practice nursing in the state of Texas. Her professional affiliations include: Healthcare Businesswomen’s Association, American Bar Association, Defense Research Institute, Women’s Business Enterprise National Council, American Records Management Association and American Health Information Management Association.

Ernie English

CFO

Ernie English

Mr. English is an accomplished financial and operational executive with extensive global business experience with manufacturing and service companies, in public, private and private equity ownership environments. In addition to his senior financial positions, he has eight years of executive level global operations responsibly for sales, engineering and multi plant manufacturing operations. He has been successful in developing a high degree of credibility with investors, boards of directors, bankers and internal management teams by providing and interpreting timely and meaningful financial information.

Mr. English has directed acquisition integrations, ERP system evaluations and implementations, global working capital reduction programs, financial reporting, debt compliance and cash management, tax planning and created international entities.

Loretta Cross

CPA, CIRA, CDBV

Loretta Cross

Ms. Loretta Cross is a Managing Director at Stout Risius Ross, LLC. (SRR), where she leads the firm’s Energy Practice, Distressed Segments and the local office Disputes Practice. She has more than 30 years of experience in audit, strategic planning, operational efficiency and financial consulting. She is a recognized expert in the energy field, as well as an authority on providing services in distribution, services and healthcare industries.

Prior to joining SRR, she was a Managing Partner at Grant Thornton where she led both the Energy Advisory Practice and the Corporate Advisory and Restructuring Services Practice.
Her clients have varied from small, privately held companies to large, international enterprises. Her specialties include business valuation, financial forecasting, forensic analysis, regulatory compliance and financial structuring.

Loretta is a Certified Public Accountant, and she has various presentations and publications under her belt.

Janette Nguyen

Director of Quality Assurance

Janette Nguyen

Ms. Nguyen received her Bachelor’s degree in Biology with a minor in Psychology from the University of Houston. Since joining MRC in 1999, she has successfully led teams in her various roles, including Director of Records Management, where she gained a wealth of knowledge about the Litigation Support industry and MRC.

During her tenure, Ms. Nguyen has applied her education, professional interests and operational strengths toward innovation in the delivery of services in the Litigation Support industry. Ms. Nguyen is an expert on all things pertaining to MRC and is a recognized leader. Her industry knowledge, operational expertise, extraordinary attention to detail and successful track record in delivering innovative solutions make her a critical asset to clients and to MRC in her current role as Director of Quality Assurance.

Outside of work, Ms. Nguyen enjoys spending time with her husband and two children.

Jacob Hernandez

Director of Records Management

Jacob Hernandez

Mr. Hernandez joined MRC in 1998 from the banking industry, specializing in customer service, with significant managerial experience under his belt. Starting as a Supervisor in the Document Management department, Mr. Hernandez worked earnestly and was deeply involved in the inception of MRC’s Record Retrieval division prior to being promoted to Project Manager. Throughout his career with MRC, Mr. Hernandez has pioneered transformational processes within the Record Retrieval and Document Management departments to benefit clients and MRC. His professional dedication and positive leadership motivates others to work diligently and meticulously.

Now, as Director of Records Management, Mr. Hernandez is responsible for overseeing the daily operations of the Record Retrieval and Document Management departments, as well as liaising between clients and Records Management operations to ensure lines of communication remain open and clients are satisfied. Mr. Hernandez is widely recognized by MRC’s clients and executive leaders of the company as someone who is constantly focused on how to add value for clients while watching their bottom line.

In his free time, Mr. Hernandez enjoys participating in a variety of fitness activities, including sports, as well as traveling, and grilling for his wife and four daughters.

We'll help you get it together

Contact MRC today to learn how our effective team of medical record retrieval specialists will help you strengthen your strategy and provide all the evidence you need.