Since 1983, Medical Research Consultants has provided powerful solutions to medical-legal dilemmas. MRC’s call center is based on the same high levels of excellence, ethical standards and quality that characterize all of our service lines.

MRC’s professional call center staff:

• Screen and recruit potential clients
• Handle highly complex calls
• Establish rapport between caller and MRC’s client
• Serve as back up to non-specialty call centers

Ideal for interviewing potential clients responding to media advertisements, every call center project is customized to meet the individual needs of the client.

Professional Staff

MRC’s call center staff is comprised of highly trained, experienced nurses. Most have a BSN or higher degree and average 10+ years of experience. MRC carefully matches a nurse’s skills and clinical experience to the needs of each project. The combination of the nurses’ medical knowledge and attention to detail put the MRC Call Center ahead of its competition.

Advanced Technology

MRC’s greatest technological asset is WiseFiles™ knowledge management software. This browser-based software program has greatly increased the efficiency of the call center and dramatically reduced downtime. Nurses enter caller information directly into WiseFiles™ allowing the instantaneous creation of caller data reports. WiseFiles™ has powerful and adaptable tools that enable each project to be customized to the client’s specifications.

MRC employs state-of-the-art call center equipment and technology exceeding industry standard.

Cost-Effective

As a benefit of MRC’s commitment to technology, while assigned to the call center MRC nurses are able to multi-task to other projects, eliminating the ‘per seat’ charge administered in most call centers. Calls are routed via a voice over Internet protocol (VOIP) or a LAN line providing additional cost savings. The technology allows MRC to capture data and transfer the information from another call center to our system – all without human contact!